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Question

MasterCollection CS6 invalid serial number

Forum|Forum|8 years ago
September 26, 2017
3 replies
13031 views

I'm trying to install and activate Master Collection CS6 however I am constantly getting an "invalid serial number" error. I have confirmed with an Adobe rep that it is valid. I've deleted, re-downloaded, removed CC, tried all the work arounds I can find, but still no success. I gave in last night a bought the photography plan for CC and this forum is my last ditch effort at getting CS6 running within the 14 day refund window of CC.

I got the license in 2013 but shortly after was provided CC by my college. I might have activated CS6 on this laptop once before (but have since done a refresh) but even if that activation still exits the license is good for 2 computers if I'm correct.

Running Mac OS Sierra v.10.12 (trial has installed just fine so Sierra is not the problem). And yes it is the right installation file (i.e. English for English license). I

Any clues?

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Jenna thank you very much for posting. This would have taken awhile to discuss at 140 characters per Tweet. Please feel free to leverage the Downloading, Installing, Setting Up forum at Downloading, Installing, Setting Up if you have any future inquires regarding the installation of Creative Suite 6.

I reviewed the serial number registered under your account, at http://www.adobe.com/, and I can confirm that is valid and has activations remaining. For complete details on how to locate your registered serial number see Find your serial number . The serial number should be accepted by the installation files available at Download Adobe Creative Suite 6 applications.

Can you provide a bit more background Jenna. Why are you installing Master Collection CS6 on this Mac? What version of Mac OS are you installing CS6 on? If this is a new Mac did you transfer over any files from the previous Mac to this computer?

JMacDAuthor

Participant

I'm installing CS6 because my previous CC membership expired. I've been using CC for the past 4 years but had a CS6 serial sitting around from when I first enrolled in college (Sept 2013). This isn't a new Mac, I've had it since May 2013. I'm operating with Mac OS Sierra v10.12.

Jeffrey_A_Wright

Legend

Thanks for the update Jenna. Please make sure to bookmark the workaround referenced by Ned in message #2 of this discussion. When it is time to install Master Collection CS6 you will need to use the workaround of using the Terminal to begin the installation process.

At the moment Jenna your previous installation of Creative Cloud is likely interfering with the licensing of Creative Suite 6. To resolve this please complete the following steps:

Run all available Adobe uninstaller in the Applications/Utilities/Adobe Installers folder
Download and run the CC Cleaner tool - Use the Creative Cloud Cleaner Tool to solve installation problems

Once you have ran the uninstallers for all Adobe products and the CC Cleaner you will be in a position to install Creative Suite 6 successfully. The previous Creative Cloud installation left in place upgraded components that can only be removed by completing the two steps above.

Once the software is removed Jenna, then you can use the link offered in message #3, to download a fresh copy of the Master Collection CS6 for Mac OS installation files.

Ned Murphy

Legend

Installing Creative Suite on macOS 10.12 (Sierra)

If you continue to have a problem you can make sure activations are not an issue by contacting Adobe Support thru chat and asking them to reset your activations.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

kglad

Community Expert

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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