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grahama57072290
Participant
November 16, 2015
Question

Maximum number of activations exceeded - but only installed on one computer

  • November 16, 2015
  • 3 replies
  • 426 views

I have a stand alone copy of lightroom 6 installed on a single desktop pc. I just attempted to install it on a new laptop (which I understand is possible, so long as both aren't used simultaneously), but at the activation screen it claims that the serial number has already been used to active the maximum number of computers. Is there a limit of one computer per licence (which is not what the Adobe website says), or has something gone wrong? Any advice would be appreciated. 

This topic has been closed for replies.

3 replies

Mylenium
Mylenium
Legend
November 16, 2015

or has something gone wrong?

Yes it has. The answer that your are not going to like is that you have a system issue with your computer that is "eating" your activations because they never stick. From a bad harddrive to specific processes on your computer interfering and making a mess, this can be anything. For now contact support to reset your activations and then take the time to do some computer healthcare:

Installation Preparations | Mylenium's Error Code Database

Mylenium

Pattie-F
Pattie-F
Legend
November 16, 2015

I am moving this to the Downloading, Installing, Setting Up forum since it is not related to Creative Cloud.


You can select the option "sign me out of all other computers and  devices" and then try again.

Please see: Activation Limit Reached

You can also contact support to reset your program activations.

Please ensure you are already signed in with your adobe ID at adobe.com and then use this link to access support  :Contact Customer Care .

Scroll down and click on the blue bar that says, "Still need help?” Contact us."

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
November 16, 2015

Moved to Adobe Creative Cloud

Thanks,

~Mohit

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