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September 6, 2015
Answered

Maximum number of activations reach after new Lightroom installation

  • September 6, 2015
  • 1 reply
  • 354 views

After migrating to a new MacBook I have installed OS x fresh on the old MacBook. Because I have also tried to get rid of CC Manager I have uninstalled Lightroom and installed it again on the new MacBook.

Lightroom tells me now, that the maximum number of activations has beens reached. In total I have indeed to installations, one on my MacMini and one on my MacBook.

Who can reset the activations?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Normally you should be able to reset them by opening the program and choosing Help -> Deactivate.  If that is not the case then you will need to wait until you can contact Adobe Support thru chat and ask them to reset the activations.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    September 6, 2015

    Normally you should be able to reset them by opening the program and choosing Help -> Deactivate.  If that is not the case then you will need to wait until you can contact Adobe Support thru chat and ask them to reset the activations.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp