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Participant
September 26, 2022
Question

Membership cancelation!!

  • September 26, 2022
  • 2 replies
  • 164 views

I have canceled this membership 3 months in a row and it still takes the money.. .and now that the money isn't there to take theres no cancel button available for me to cancel it a 4th time ...

there is no live support anywhere ...Can someone please help me !!!.

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    2 replies

    Peru Bob
    Community Expert
    Community Expert
    September 26, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    kglad
    Community Expert
    Community Expert
    September 26, 2022

    using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

    p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.p.s. you can also use twitter to tweet @AdobeCare.