Membership expired message

Question

As of yesterday (2/20/2018) I have been unable to open any Adobe programs as I have been getting a message about my membership has expired. It says "you no longer have access to Creative Cloud. Please contact your Administrator to renew your membership and continue using Creative Cloud".

Well, this is a single user subscription that I own. I also checked my account payment history and last payment was on Feb 5, 2018. Next one is March 5, 2018. All looks good from my perspective.

I have tried all solutions I have been able to find online and none have worked. I have signed out and in. Restarted my PC. None have worked and I need a resolution ASAP as I have work pending. Appreciate the help.

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

VJ27421479lbml · Answer

I cannot use Adobe products including Adobe Creative Cloud. I paid for the subscription and Adobe Customer Support staff member Yakshith attempted to solve the issue but was unable to do so. I kept seeing a message saying, "Your Adobe license/subscription will expire in 5 days." I haven't been able to access any Adobe products and since I have Pro/DC installed, I am unable to read any Adobe PDF documents. I cannot reach the US toll-free number because I have to be at work during normal business hours and Adobe Customer Support is closed on Saturdays and Sundays.

I need the issue resolved quickly.

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