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Participant
November 25, 2021
Question

Memory leak with Creative Cloud Desktop, InDesign and now Acrobat Reader

Following memory leak in Creative Cloud Desktop, which now also concerns InDesign and Acrobat Reader, is still not solved :

Solved: High memory usage by creative cloud desktop - Adobe Support Community - 11167890

 

The solution posted by Dany67 is just a temporary fix, which simply disable the Proxy "Automatically detect settings" under Windows :

 

After enabling the Proxy "Automatically detect settings", the memory leak occurs again when starting the program : the leak will first using all memory, then swaping and filling the disk, finally the program and/or computer will crash.

The problem can easily and always be reproduced !

 

For information, Creative Cloud Desktop was the first were we identified it.
Then it was Avast, which is today solved :
RAM usage problem after upgra NEW Avast Version 20.7.2425


Meantime, InDesign is also concerned and not fixed.
The latest 64 bits version of Adobe Reader (october/november) is now also concerned !
On the other hand, Google Drive Desktop has a very similar problem.

 

Can you please try to find and solve the problem ?
Can you also contact Avast for helping ?

As the problem could comes from a third party library / framework, and concerns more and more peoples, it would be necessary to inform Microsoft or Google.

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

kglad
Community Expert
Community Expert
November 26, 2021

these are user-to-user forums.  if you want to make a suggestion to adobe, https://www.adobe.com/products/wishform.html

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Participant
December 3, 2021

Thank you for the information !

I sent them the problem, but I did not receive an answer until now.

Wait and see ...

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kglad
Community Expert
Community Expert
December 4, 2021

i don't think adobe will send you a message.  they either implement the suggestion (or fix the bug) in a future release, or they do not.

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