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V
ValleDeimos
Participant
January 24, 2019
Question

Mensagem de erro diz que há outros instaladores abertos, mas não há

  • January 24, 2019
  • 1 reply
  • 385 views

Isso ta acontecendo pra todos os programas que eu tento baixar e até mesmo o setup da Creative Cloud. Eu acabei de formatar meu PC, reiniciei ele agora mesmo, não tem nenhum instalador aberto nem em segundo plano, e mesmo assim exibe a mensagem de erro 81, falando pra fechar os outros instaladores antes de instalar o programa. O que pode estar acontecendo?

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1 reply

Govardhan.V
Govardhan.V
Participating Frequently
June 13, 2019

Reboot the computer once.

If the system was formatted , chances are there that it might have started Windows update installation over base OS.

Check whether any Windows update is running . if yes I recommend not to interrupt.

if not,

Launch Task Manager and check under Details tab ( if Win 10 )  or  processes tab ( if Win 7 ) .

Check whether any Adobe or setup / Windows installer  related processes is running , if yes, end the same and try to install Adobe Creative Cloud app again.

How to download Creative Cloud desktop app    ( Use direct link download )

If you still face same issue , try selective startup .

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

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