message : This card was purchased in a country that does not match your Adobe ID.

Question

Hi, I am a student, I am trying to get the "Adobe Creative Cloud Desktop Applications for ETLA with Services". I placed the order and got the code.

When I try to redeem my redemption ("activate membership") code I have this message :

This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help.

So I can't start using Creative Cloud...It seems that my card was purchased in USA and I picked the same country for my Adobe ID, so...what should I do ?

Thank you

Bani Verma · Accepted Answer

Hello Kate,

You're welcome, but for this issue you need to contact our support team via chat or phone.

Please click on this link : Contact Customer Care

**Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above**

Regards,

Bani

Bani Verma · Answer

Hi,Please refer to the following links:Redemption code helpRedeem your Student and Teacher edition purchase, convert a redemption code to a serial number, and more.Let us know if this helps.Regards,Bani

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