Mi computador no permite validar mi cuenta adobe

Question

Hola, mi computador tiene una falla en la tarjeta de red que le hace determinar que no tiene conexion a internet aunque si la tiene por wifi y por ethernet.

La plataforma de adobe inicia la descaraga e instalacion pero no continua porque el mismo computador le indica que no tiene conexion a internet.

Y claro que tiene conexion porque puedo gestionar la cuenta adobe por navegador.

Alguna solucion?

kglad · Answer

if you have a non-current os, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging000

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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