migrating to a new mac

Forum|Forum|10 years ago
May 30, 2015
2 replies
380 views

I used the mac migration feature to transfer my apps from a macbook pro to a new macbook pro and now creative cloud doesn't see the lightroom and photoshop apps.

I remember there is a procedure to fix this but don't recall what it is.

thanks,

Mike

This topic has been closed for replies.

Correct answer Ned Murphy

Migration does not work for adobe products. you need to install using installation files. you should uninstall and use the Cleaner Tool before installing.

Adobe Creative Suite Cleaner Tool

helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

http://www.adobe.com/support/contact/cscleanertool.html

Download/install the desktop application, sign in, install the subscription application(s).

Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html

J

jean pierre2923551046yr

Participant

I ought a new Mac because the old one is out of use, I cannot transfer

kglad

Community Expert

do not migrate adobe apps.

if you already tried, undo whatever you've done.

reset your new computer to its factory settings and then update its os

properly uninstall and clean your older computer of adobe apps

migrate your adobe free old computer to your cleaned new computer

install the cc desktop app on your new computer and use it to install your cc apps

if you need help with any/all these steps, let me know. these steps need to be carefully done to ensure a flawlessly working new computer.

Ned MurphyCorrect answer

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