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paullcc
paullcc
Participant
September 2, 2015
Answered

Migration assistant not working with Creative Cloud Apps

  • September 2, 2015
  • 1 reply
  • 1752 views

[Moderator edited topic for brevity.]

I recently used Migration assistant to transfer to a new macbook pro and when i try to use Photoshop I keep getting an error message that tells me to download and install creative cloud desktop app. so I do and as it starts it craps out and gives the same message over and over.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Paul,

Migration assistant doesn't work in case of Adobe Apps.

Please try the steps below:

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
September 2, 2015

Hi Paul,

Migration assistant doesn't work in case of Adobe Apps.

Please try the steps below:

Regards,

Sheena

T
terraa59522360
Participant
July 29, 2019

Hello, I used Migration Assistant for a new mac, now i'm having trouble with Adobe. I see that this person had a similar issue, but this advice does not solve my problem. I am trying to uninstall Adobe CC so I can reinstall, but I can't uninstall CC without installing individual programs. I can't uninstall individual programs because I'm locked out of CC. Please help. I am signed in fine on my browser, but I am unable to sign in on the desktop app. It just keeps telling me unable to authenticate. What can I do?Adobe Creative Cloud​

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 29, 2019

At this point, the only solution I know about is to COMPLETELY remove all Adobe programs and start fresh

As well as Migration not working with Adobe programs (due to hidden registration files that are not captured) I've been told the same is true of Time Machine backups

Use the Creative Cloud Cleaner Tool to solve installation problems

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