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Sylvie38095615hau6
Participant
June 17, 2024
Answered

Migration du compte étudiant à un compte particulier

  • June 17, 2024
  • 2 replies
  • 452 views

Mon fils a ouvert un compte pour ses études mais il n'en a plus besoin. je souhaiterai garder ce compte à titre personnel pour moi. est ce possible et si oui comment faire ? je suis complètement bloquée Merci pour votre aide

This topic has been closed for replies.
Correct answer kglad

no, it's not possible to change account ownership, especially for an education subscription.

 

you can start your own subscription, and your son can cancel their subscription (with an early termination fee, if cancelled prior to the year commitment).

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 18, 2024

Hi @Sylvie38095615hau6,

As per your account details, you have active subscription to Creative Cloud All Apps. It is an individual subscription and not an student teacher's license.

Are you getting any error while using the subscription? Let us know. We're here to help.

 

Regards,

Shivangi 

A
ayoubr49005061
Participant
August 17, 2024

I have the same problem I don't understand why I cannot change my Creative Cloud All App to only Lightroom to a particular account ?? 

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 17, 2024

@ayoubr49005061 

 

you can change your subscription from all apps to lightroom.  if that's what you want to do, contact adobe support to make sure you're not charged an early cancellation fee for cancelling the all apps subscription.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 17, 2024

no, it's not possible to change account ownership, especially for an education subscription.

 

you can start your own subscription, and your son can cancel their subscription (with an early termination fee, if cancelled prior to the year commitment).

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