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Participant
October 28, 2020
Question

mises à jour pour photoshop, light room, ..

  • October 28, 2020
  • 1 reply
  • 152 views

Bonjour, je viens de passer à Mac os High Sierra, j'ai des mises à jour à lancer, mais une fois 

les mises à jour détectées et possibles sur le site d'Adobe, rien ne se passe quand je les lance..

Je clique sur lancer la mise à jour et rien..

Pouvez vous m'aider ?

Merci !!

 

Cdlt

 

Yann

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1 reply

kglad
Community Expert
Community Expert
October 28, 2020

make sure you haven't changed the install location for the apps and there's room on the target drive otherwise, the solution may not be anything below.  otherwise:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials