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Breix
Breix
Participant
October 11, 2022
Answered

Missing Adobe User Info (windows) credential

  • October 11, 2022
  • 1 reply
  • 1033 views

Hi,

I´ve searched in the Adobe community forum but couldnt find a proper solution.

 

I have an Adobe (free plan) account with my personal email address.

And I was using adobe apps (paid plan) with my work email address and recently (due to Adobe CC issues) we replaced my work email address by my personal one on our work Adobe account plan.

 

Now for some reason, Adobe cc app does not recongnise some of the installed apps, and missing updates.

 

I went to this solution, but I don´t seem to have a Adobe User Info credential (windows 10), only the Dummy Adobe Credential.

 

Any solution?

This topic has been closed for replies.
Correct answer Breix

Thank you. I ended up installing all softwares again and it fixed.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 11, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

    Breix
    BreixAuthorCorrect answer
    Participant
    October 18, 2022

    Thank you. I ended up installing all softwares again and it fixed.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2022

    sorry you worked your way down the list to that point, but glad it's working, now.

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