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JakCun
Participant
February 28, 2017
Answered

Missing aftereffects after update

  • February 28, 2017
  • 1 reply
  • 196 views

I wanted to update my creative cloud products and after I updated them after effects is now a free trial but all the other apps are not. This is a school computer and I had my creative cloud account on it to keep all my files, I dont know what to do.

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Correct answer kglad

open ae>click help>sign in

if that fails,

1.  check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

2.  sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 28, 2017

open ae>click help>sign in

if that fails,

1.  check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

2.  sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html