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TigerMO
Inspiring
November 17, 2019
Question

missing Creative Cloud icon on Mac menu bar after update

  • November 17, 2019
  • 1 reply
  • 484 views

I don't know if this change occurred when I updated to Mac OS Mojave (10.14.6) or when Creative Cloud was updated (5.0.0.354), but the functionality of the CC icon in the menu bar has changed. It appears now that the Creative Cloud Desktop App has to be open before you can open or update any CC apps. I used to be able to click on the CC icon in the menu bar at the top of the screen and see if any apps had updates available and to open any Adobe app included in the Creative Cloud license. Now, when I click on the icon, a new window opens with a lot (too much) information. More importantly, that CC icon is not visible unless the Desktop App is first open. Unless I change the Desktop App to open at login, that means I can't access any apps until I first go to my Applications folder and open the Desktop App, then click on the desired Adobe Creative Cloud app. You've added an extra, previously unnecessary step. Unless there's a way to change this that I haven't found yet. 

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1 reply

Just Shoot Me
Legend
November 18, 2019

Not true. The CC DTA does not have to be open to use any other Adobe program.

There is a problem with your install.

I suggest you unistall everything and then do a reinstall.