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shellybz
Participant
December 19, 2014
Question

missing file error when downloading cs6

  • December 19, 2014
  • 1 reply
  • 148 views

I bought cs6 and downloaded it fine on my laptop. Bought a new computer and tried to download it here but it just says installer failed to initialize. This could be due to a missing file. Please download adobe support advisor to detect the problem. I clicked the link but it says it's been discontinued. I deleted all adobe files off of my computer, used the adobe file cleaner and restarted only to get the same error. Please help! I am running the windows 8.1 pro software.

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1 reply

kglad
Community Expert
Community Expert
December 19, 2014

uninstall anything cs6 that's installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall.