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Andy Buckle
Andy Buckle
Participant
July 2, 2016
Answered

Missing File Icons After Installation

  • July 2, 2016
  • 1 reply
  • 2962 views

After the recent update to the 2015.3 versions of Illustrator, After Effects and Premiere Pro, all of the .ai, .aep and .prproj icons have no image. I contacted the AdobeCare Twitter account and they recommended that I use the Adobe CC Cleaner Tool and fresh install them all. I did this and it worked perfectly for Ai, but didn't for AE or PR.

They suggested I post my issue on here to see if any of you have experienced a similar issue or have resolved it.

What's really weird is that the icon appears in the properties menu, but not in the Explorer window.

And I have no idea what's going on with this icon.

Just to clarify I had updated Photoshop as well and that had no issues with the icons. All were updated from the previous versions of cc 2015 and non had the issue with the missing file icons.

This topic has been closed for replies.
Correct answer Andy Buckle

PROBLEM SOLVED

Booting into Safe Mode loaded the icons and then rebooting in normal mode shows the icons.

Still working on the PR icon.

1 reply

Andy Buckle
Andy BuckleAuthorCorrect answer
Participant
July 2, 2016

PROBLEM SOLVED

Booting into Safe Mode loaded the icons and then rebooting in normal mode shows the icons.

Still working on the PR icon.

J
jbucc11482791
Participant
February 4, 2020

did you every figure out the pr icon? having the same problem and cannot figure out a fix

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