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J
JPeterman210
Participant
August 5, 2015
Answered

mobile subscription expired

  • August 5, 2015
  • 1 reply
  • 165 views

I downgraded an edu full CC subscription to a CC photo package and now my LR mobile states "Subscription Expired".  Any suggestions?  signing in/out or restarting LR mobile doesn't help.  From what I can tell, LR Mobile comes with the CC photo package.

This topic has been closed for replies.
Correct answer JPeterman210

After talking to 5 people over a 2 hour long adobe chat support session I found out my issue was related to something on Adobe's end and they are working on it over the next 72 hours.  So no more help needed in here. - thanks.

1 reply

Atul_Saini
Atul_Saini
Legend
August 5, 2015

Please check: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Hope this helps.

J
JPeterman210Author
Participant
August 5, 2015

Thanks for the link.  I did what it suggested and it didn't help.  But now I see a "Lightroom mobile subscription expired" statement at the top left of Lightoom Desktop that I didn't see before.

J
JPeterman210AuthorCorrect answer
Participant
August 5, 2015

After talking to 5 people over a 2 hour long adobe chat support session I found out my issue was related to something on Adobe's end and they are working on it over the next 72 hours.  So no more help needed in here. - thanks.

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