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vipervgames
vipervgames
Participant
February 22, 2019
Answered

Modify Account

  • February 22, 2019
  • 1 reply
  • 373 views

Is it possible to have two subscriptions? I would like to cancel my 'ALL APPS' and just switch to 'SINGLE APP' and also subscribe to 'Photography Plan' since the only apps I use are Animate CC and Photoshop.

This topic has been closed for replies.
Correct answer Ned Murphy

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
February 22, 2019

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

vipervgames
vipervgamesAuthor
Participant
February 22, 2019

I was there. Different reps passed me around like a ball for 20 min and some did not even understood my simple query. One dude said he'll check my account, i replied with 'ok, thanks' he replied back with 'you're welcome' and never answered after lol. But sure, I guess I'll try on again there, thanks.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 22, 2019

As far as I know (I don't work for Adobe) you will need to cancel your current plan, then subscribe to a new plan

You may subscribe to the Photography plan, and add one more program in one subscription

To cancel and re-subscribe without paying an early cancel penalty you MUST go through support

You may need to be persistent to get a support agent who understands what you want

Be sure you say that you don't want to entire cancel, you want to cancel old and IMMEDIATELY subscribe to new

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