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akcol
akcol
Participant
July 30, 2019
Answered

Mojave CS6 (not CC) install, Adobe Support Advisor no longer available

  • July 30, 2019
  • 1 reply
  • 427 views

Hi Community,

Got an install link from Adobe folks for my CS6 to install in a new (Mojave) computer from Adone folks earlier today since my order history no longer shows up in my account.

At install, and before getting to input my serial numbers to complete the install, I'm getting the message I need Adobe Support Advisor - except it is apparently no longer available?

Is there a workaround? Or other link etc?

Can't do CC subscription (recent earthquake here in Alaska trashed our house, my trusty old MacBook Pro, finances), and, having paid for the original version(s)/upgrades all the way until CS6/CC arrived, on principle, would prefer using my CS6.

I've read there are bugs continuing this way, - but have also read on the forums here folks are finding ways to work through them, even fix 'em.

I'm not entirely computer savvy at this time, (earthquake does whacky things to one's brain), but can follow simple steps/link help, and really need my programs online for work.

Thank you for your help!

akcol

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer John T Smith

    CS6 and earlier programs HAVE NOT BEEN TESTED AND WILL NOT BE UPDATED for Mac El Capitan or newer operating systems

    -this includes other programs that are a similar age as CS6, such as Photoshop or Premiere Elements

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -this is about CS6 (which is from 2012) but it will probably apply to other programs of that age

    -Apple did not maintain backward compatibility with old programs in El Capitan or newer operating systems

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 30, 2019

    CS6 and earlier programs HAVE NOT BEEN TESTED AND WILL NOT BE UPDATED for Mac El Capitan or newer operating systems

    -this includes other programs that are a similar age as CS6, such as Photoshop or Premiere Elements

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -this is about CS6 (which is from 2012) but it will probably apply to other programs of that age

    -Apple did not maintain backward compatibility with old programs in El Capitan or newer operating systems

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

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