kennethl42238208

Participant

Answered

Monterey 12.5.1 problems

Forum|Forum|3 years ago
August 18, 2022
2 replies
455 views

I routinely upgraded from Monterey 12.4 to 12.5.1 and Creative Cloud stopped launching. Likewise I cannot upgrade Lightroom Classic by directly updating. I am downloading as the admin, my MacBook Pro has tons of memory, and my account is active. CC supposedly installs, but it doesn't launch, and is not visible in the upper menu bar. What is going on?

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Correct answer Lumigraphics

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

If that doesn't help, use the CC Cleaner App to remove and resinatll everything.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Community Expert

Community Expert

i'm assuming you have the cc desktop app installed and it worked without problem before your upgraded your os. if that's true:

restart your computer and retry launching the cc desktop app.

kennethl42238208Author

Participant

Everything was fine before the upgrade. I can't run CC because it won't launch. I've restarted and downloaded CC again, but it still won't launch.

LumigraphicsCorrect answer

Legend

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

If that doesn't help, use the CC Cleaner App to remove and resinatll everything.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Legend

Try signing out of CC and signing back in first. If Photoshop won't launch after restarting your computer, try removing preferences.

https://helpx.adobe.com/photoshop/using/preferences.html