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Participating Frequently
July 13, 2017
Answered

Monthly payment

  • July 13, 2017
  • 4 replies
  • 1482 views

Do anyone know that monthly payment is charged 5 days earlier of subscription date? For example, if subscription date is July 15, 2017, next charge date will be August 10, 2017. However, I cannot find such term in any document.

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Correct answer John T Smith

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4 replies

Participant
August 28, 2021

What will my monthly payment be

Participating Frequently
July 18, 2017

I am not asking for Adobe support. I just want to comment in open forum.

kglad
Community Expert
Community Expert
July 13, 2017

here are the subscription terms, Legal subscription terms | Adobe

Participating Frequently
July 18, 2017

Non-sense just throw the terms to us. You just show us that there is NO such term to charge 5 days earlier than monthly subscription date.

kglad
Community Expert
Community Expert
July 18, 2017

i'm not an adobe employee though i don't really think that, if i were, that would give you the right to be impolite.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 13, 2017

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

Participating Frequently
July 18, 2017

I am not asking for Adobe support. I just want to comment in open forum.

Sheena Kaul
Community Manager
Community Manager
July 18, 2017

Hi Hannah,

I have checked your account and I apologize for the workflow as I see that you were charged earlier than the actual date.

I have escalated the concern to get the details about the charge so that I can update you.

Appreciate your patience.

Regards,

Sheena