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Monthly payment

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Do anyone know that monthly payment is charged 5 days earlier of subscription date? For example, if subscription date is July 15, 2017, next charge date will be August 10, 2017. However, I cannot find such term in any document.

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John T SmithCorrect answer

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Joanne5DC5

Participant

What will my monthly payment be

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hannahkwli2903Author

Participating Frequently

I am not asking for Adobe support. I just want to comment in open forum.

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kglad

Community Expert

here are the subscription terms, Legal subscription terms | Adobe

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hannahkwli2903Author

Participating Frequently

Non-sense just throw the terms to us. You just show us that there is NO such term to charge 5 days earlier than monthly subscription date.

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kglad

Community Expert

i'm not an adobe employee though i don't really think that, if i were, that would give you the right to be impolite.

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John T Smith

Correct answer

Community Expert

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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hannahkwli2903Author

Participating Frequently

I am not asking for Adobe support. I just want to comment in open forum.

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Sheena Kaul

Legend

Hi Hannah,

I have checked your account and I apologize for the workflow as I see that you were charged earlier than the actual date.

I have escalated the concern to get the details about the charge so that I can update you.

Appreciate your patience.

Regards,

Sheena

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