Montly subsciption refund

Question

Dear Adobe team,I've made a mistake in not cancelling my monthly subscription in time, and my bank debited the amount for this month (18 April to 18 May). I originally only needed acrobat for a month. I don't know if it is possible to get a refund for this month (the second month of the subscription)? If that is not possible would it be possible to move the subscription to one month up for example (18 May to 18 July), as i may need to start a new project then. As a student Im loath to pay for a month i dont need, however this is 100% my mistakeHope this is not an inconvenience.ThanksJake

John T Smith · Accepted Answer

>I originally only needed acrobat for a month

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

You most likely bought an annual subscription with monthly payments

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Do be aware that the subscription terms you did not read specify that you pay a termination fee to cancel early

Bani Verma · Answer

Moving this query to Adobe Creative Cloud​ community.

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