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Dave_at_camera_club
Participant
March 2, 2014
Answered

move license-transfer from broken labtop to new laptop

  • March 2, 2014
  • 1 reply
  • 786 views

How do I reassign my adobe elements 8 license from my broken  computer to my new one,

I have the Adobe Install disks and the SN numbers of the two computers?

This topic has been closed for replies.
Correct answer Ned Murphy

You can simply install the software on the new computer using the disks and serial number if the new machine accepts disks.  If the old machine is the only one with the software installed, you do not need to remove it from that machine to install it on the new one - your license allows for activated installations on two machines.

For the old machine, assuming you want to free up the extra activation, you need to contact Adobe support by chat or by phone to have them deactivate it.  It might be easiest if you deal with this before installing on the new machine.

Here is a link to a page with options to help make contact:


http://www.adobe.com/support/download-install/supportinfo/

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
March 2, 2014

You can simply install the software on the new computer using the disks and serial number if the new machine accepts disks.  If the old machine is the only one with the software installed, you do not need to remove it from that machine to install it on the new one - your license allows for activated installations on two machines.

For the old machine, assuming you want to free up the extra activation, you need to contact Adobe support by chat or by phone to have them deactivate it.  It might be easiest if you deal with this before installing on the new machine.

Here is a link to a page with options to help make contact:


http://www.adobe.com/support/download-install/supportinfo/

D
Dave_at_camera_clubAuthor
Participant
March 2, 2014

Thanks Ned,

Unfortunately I have elements 8 installed on my Tower

Gateway, and I installed

it on my new Dell laptop and then received a 30 day notice. my old

Toshiba laptop that has/had

elements 8 on it is now dead

Also, adobe has a form for me to fill out and then they want me to FAX it

to them,

the form does not ask for SN numbers or anything

Ned Murphy
Ned Murphy
Legend
March 2, 2014

I am not clear on what's what with what you just described and never heard of having to fill out a form to install Adobe software that you own.  If you contact Adobe Support they should be able to deqctivate the old installation and that would free it up to be able to install on another machine.

Not that I need the details, but I am curious what the purpose of the form is?

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