Moving Adobe CS from old to new computer

As well as needing to install using your install program and serial number (which, as has been said, will not work for CS4 and earlier) you MUST DE-activate the program on the old computer as your first step

You are given TWO activations for serial number programs, so you must ensure that your program is properly de-activated on the old computer to be able to activate on the new computer

Ruth, congratulations on purchasing your new computer. Please see https://adobe.ly/41f18Wo for information on how to locate and download the software from your account. I would also recommend bookmarking and reviewing https://adobe.ly/4hZGNtT which discusses managing any remaining activations for Creative Suite in 2025. ^JW

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

do not transfer.  properly install using the installation file and serial number.

if your cs version is cs, cs2, cs3 or cs4 you cannot activate it.