Participating Frequently

Question

Moving CS6 to a new laptop, validates serial, but can't sign in.

Forum|Forum|3 years ago
November 25, 2022
4 replies
4628 views

Aodbe support sent me here as they "don't support that product anymore".

I downloaded the install file from my account and installed on a new laptop after deactivating the old install. When I try to sign in it gives me this error:

Try again later

For security reasons your access was temporarily disabled.
For more details contact Adobe Customer Support

Product shows in my account but no devices activated. (There are/were two, desktop and laptop. I assume there are now just one since I deactivated the older laptop. Any help is appreciated.

Account management

This topic has been closed for replies.

Nancy OShea

Community Expert

No doubt you're using an old system to run CS6. However, your computer and browser must support TLS 1.2 connections or higher for security reasons. Maybe that's why you can't connect to Adobe's activation servers. If you're on Win7, run the EasyFix.msi from Microsoft. See below for more details.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Nancy O'Shea— Product User & Community Expert

Dan4825Author

Participating Frequently

Not that old, both the old Laptop and my desktop are running W10 22H2 on i7 CPUs. Both are/were running CS6 quite happily. The new laptop is W11 ready.

John T Smith

Community Expert

>Off-lease refurb from Dell Outlet. I would presume they reformat the drives.

My general (could be wrong) knowledge is the kind of OEM Windows that the big companies install may use the license ONCE, so a reformat and install would require a new license

But... you need to ask Dell what they did, and how well the drive was wiped of all previous programs

Dan4825Author

Participating Frequently

I believe that Windows is a device license. With the install file on a USB, you are able to reset, refresh or restore Windows at anytime. Once installed it belongs to that machine.

kglad

Community Expert

@Dan4825

there are incorrect statements in your last message, but i'm not sure they'll prevent you from successfully installing cs6.

kglad

Community Expert

did you ever have anything adobe cc on the problematic computer?

Dan4825Author

Participating Frequently

No this is a new rebuild of windows 10. Are you suggesting the previous owner may have had something?

John T Smith

Community Expert

>new rebuild of windows 10

Did you format the drive and do a fresh install of Win10?

If not, there MAY be parts of old programs left behind

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

John T Smith

Community Expert

Other users in a public forum can't help with an account problem... you are going to have to go back to chat and ask why your account is disabled

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Dan4825Author

Participating Frequently

The chat support person said that they could see my account and that there was nothing wrong, so it must be an app isssue. I can log in to my account fine and see that the product is there and registered.

These are the directions I followed to get in touch with the chat support person. (They worked.)

Try again later

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