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jackg78892401
Participant
February 14, 2019
Answered

Multiple Accounts, Multiple installs?

  • February 14, 2019
  • 2 replies
  • 2643 views

I have two paid subscriptions in my account:

(1) Creative Cloud All Apps

(1) Photography plan

Both include Photoshop, and both are in good standing.

However, I don't seem to be able to install Photoshop on more than the two computers either one of these subscriptions would entitle me to.

Is there a way to do that without creating a new account?

This topic has been closed for replies.
Correct answer Abambo

Sign out the other two computers and you can sign in to the 3rd one. You can do that on adobe.com or from within your application or from within the CC application.

Having an all apps plan includes the photography plan and makes that one obsolete. There is no real reason to have that in addition to the first one, except if you have concurrent use for Photoshop or Lightroom. There, however, I guess you would need to have 2 different Adobe ids.

Anyway, you will need to Contact Customer Care  to either cancel the Photography plan or to get that allocated to de different id (basically this will be done by cancel/take a new subscription).

Personally, I have one subscription at work (payed by my boss) and one private that I use for my own work. That means that I really can have 4 active installs and 2 concurrent sessions. But I have 2 id‘s (a work id and a private one). The only reason for me to do that (besides being an ACP) is that my work license can be reclaimed any time by my boss for being alloced to a different person. (we had once that situation as we had a student doing student work and needing a license for her work).

2 replies

Nancy OShea
Community Expert
Community Expert
February 14, 2019

If you want Photoshop on more than 2 computers, you need a team license.

jackg78892401  wrote

I have two paid subscriptions in my account:

(1) Creative Cloud All Apps

(1) Photography plan

I would definitely cancel the Photography Plan. 

Nancy O'Shea— Product User & Community Expert
jackg78892401
Participant
February 15, 2019

Thank you everyone, I'll reach out to Adobe to see about splitting my account into two.

John Waller
Community Expert
Community Expert
February 14, 2019

What happens when you try to install? Any error message?

jackg78892401
Participant
February 14, 2019

No error, it just tells me I have reached the limit of two computers.

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 14, 2019

Sign out the other two computers and you can sign in to the 3rd one. You can do that on adobe.com or from within your application or from within the CC application.

Having an all apps plan includes the photography plan and makes that one obsolete. There is no real reason to have that in addition to the first one, except if you have concurrent use for Photoshop or Lightroom. There, however, I guess you would need to have 2 different Adobe ids.

Anyway, you will need to Contact Customer Care  to either cancel the Photography plan or to get that allocated to de different id (basically this will be done by cancel/take a new subscription).

Personally, I have one subscription at work (payed by my boss) and one private that I use for my own work. That means that I really can have 4 active installs and 2 concurrent sessions. But I have 2 id‘s (a work id and a private one). The only reason for me to do that (besides being an ACP) is that my work license can be reclaimed any time by my boss for being alloced to a different person. (we had once that situation as we had a student doing student work and needing a license for her work).

ABAMBO | Hard- and Software Engineer | Photographer