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Vivien Kent
Participating Frequently
August 25, 2022
Question

Multiple bugs with Creative Cloud

  • August 25, 2022
  • 2 replies
  • 1403 views

Over the past week I have been experiencing mulitple bugs with Creative Cloud. Firstly I could not open Lightroom Classic as I was getting a message saying my account could not be verified. After several restarts this resolved itself. Then I started to get messages every day saying Creative Cloud can't update apps and I need to do it manually. Now the most annonying thing is the continual pop-up messages I am getting saying 'Revocation information for the security certificate for this site is not available. Do you want to proceed?' The details of this message say it is issued to adobe.io and issued by DigiCert TLS RSA SHA256 2020 CA1 valid from 12/05/22 to 13/06/23.

I have tried updating the date and time and my computer - has not worked.

I am running Windows 10 64bit and would very much like to be able to get rid of these annoying pop-ups. Please can someone give me a fix!

Thanks

Vivien

2 replies

Ren Sukhram
Ren Sukhram
Known Participant
May 27, 2025

You can install the certificate.  This removed the pop-up for me.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 25, 2022

this message appears related to having an orphan copy of lightroom installed: Revocation information for the security certificat... - Adobe Support Community - 10466829

    V
    Vivien KentAuthor
    Participating Frequently
    August 29, 2022

    I have tried all the suggestions in that post to no avail. I am still getting constant pop-ups for this error. I would really like a solution to this or I will have to cancel my subscription.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 29, 2022

    Vivien, did you try the suggestions offered by Kglad when you posted previously in 2020 at https://community.adobe.com/t5/download-install-discussions/creative-cloud-continuously-in-need-of-repair/m-p/11547397 

     

    Are you still using the same computer from that post?  Were you able to ever resolve the error, or has the Creative Cloud desktop app regularly been damaged or disabled on the computer for the last two years?

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