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woodybatts
Participating Frequently
December 3, 2018
Answered

Multiple Creative Cloud Issues

  • December 3, 2018
  • 1 reply
  • 371 views

Hello All,

I am having multiple Creative Cloud issues such as

• Photoshop unexpectedly quitting

• After Effects & Premiere not exporting to Media Encoder

• Creative Cloud Desktop app asking to repair.

So far I have re-installed Mojave, Uninstalled all adobe products, ran Cleaner, re-installed and the problems are stll persisting.

Any ideas?

My mac: iMac 10.14.1, Mojave, 32GB Ram 3.3 GHZ Processer

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 3, 2018

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

    W
    woodybattsAuthor
    Participating Frequently
    December 4, 2018

    Thank you. Unfortunately I have run the cleaner tool and re-installed the complete Adobe Cloud to no avail. I have even re-installed my operating system.

    Thanks though!

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 4, 2018

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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