Multiple error messages while trying to instal cs5 from CD

Question

Hello!I have tried to chat with an expert about this 3 times and can never connect with anyone. Hopefully someone here will respond!I have the CS5 design standard disc set. I had some trouble installing Adobe Acrobat, but was finally successful. However I cannot get the rest of the programs to install and I don't understand why. "Installer failed to initialize. File Not Found. Please contact adobe support advisor to detect the problem." I click "get adobe support advisor" and it takes me to a webpage stating that support advisor has been discontinued. This happens repeatedly for a few days then suddenly, the installation starts! I get almost all the way through when it shuts down and gives me yet another error message. Now it won't open and either says to contact the support advisor or that I am running another version of adobe installer. I have tried restarting multiple times.What can I do?

kglad · Answer

copy the installation files from your cd to a desktop directory. install from the desktop directory.

if you see the same 'installer failed to initialize':

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

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