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sharih13954409
Participating Frequently
April 26, 2017
Question

Must RE-install CS5 on Windows 10

  • April 26, 2017
  • 1 reply
  • 785 views

Hi folks, I really need your help! My computer was hacked and then I had it serviced (the hard drive was wiped out). Now I'm trying to RE-install my Adobe CS5. I got it to install but not successfully. Once I tried to install it I had problems with something called Sign-In. So I uninstalled it and reinstalled it but it won't install properly. What happens is it looks "normal" but it won't include all the fonts I used to have such as: Papyrus, Copperplate, etc. I'm not sure if there are other aspects of it that are not working properly. Please help! Thank you!

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 26, 2017

    if you're correct that it's not installed properly

    uninstall everything cs5 including preferences using the un

    clean your computer per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer (don't skip this)

    reinstall cs5 using compatibility mode: win 7

    S
    sharih13954409Author
    Participating Frequently
    April 26, 2017

    Thank you but i have two questions:

    1. I'm not already on the Cloud so how would I connect?

    2. How do I use/provide Windows 7 compatibility?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 26, 2017

    1. the cleaner is for cs3 - cs6, too.

    2. right click setup>click properties>compatibility>select win 7.

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