Skip to main content
P
pnoldguy
Participant
November 6, 2013
Answered

My 10pro upgrade won't finish as can't find original after virus and re-format hard drive

  • November 6, 2013
  • 1 reply
  • 173 views

If the phone service is down, how can I get this to finish installing? I don't have the serial number of the old install as it was purchased from Dell installed.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You'll need to contact Dell.  They do provide the option to download installed software.  Here's a link to start your search:

    http://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-support-Knowledgebase/software-and-downloads

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 6, 2013

    You'll need to contact Dell.  They do provide the option to download installed software.  Here's a link to start your search:

    http://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-support-Knowledgebase/software-and-downloads

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices