My account is active. Yet Adobe is asking me to renew my subscription

Question

I have not been billed for the past 2 months, yet my credit card details are up to date. This really is frustrating because I cannot get through to customer support to sort this out, so I can work!

Jeffrey_A_Wright · Answer

DBartolo for membership specific concerns I would recommend reviewing Manage your membership and payments | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html. If you continue to face difficulties then please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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