My account is closed?! [revert to trial problem]

Forum|Forum|4 years ago
June 20, 2021
1 reply
193 views

Hi

I've been a member of adobe creative clouds for several months. My payment is automatic and yet I no longer have access to the programs. I am redirected to the 'free trial'. What can I do to fix this? Thank you.

This topic has been closed for replies.

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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