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V
vladimer castañeto
Participant
June 23, 2019
Question

My account is suspended

  • June 23, 2019
  • 2 replies
  • 1734 views

So i have a problem with my adobe creative cloud. I subscribed may 20th because of the discount which is big. but july 20th i'm waiting for my account to be billed and nothing came.

i contacted support about the issue and told me that my account is suspended.. i don't get it because i have money on my card and it not past the grace period of 21 days which i read in the faq.

so why am i suspended? and why i'm not billed when clearly i have money on the account.  the support who i talked with said i could just subscribe again but without the discount.

please help me.

This topic has been closed for replies.

2 replies

M
MelissaLA88
Participating Frequently
June 25, 2019

Hi vladimer - unfortunately, we cannot answer that question for you as we do not have access to any customer account information. You'll need to Contact Customer Care again and hopefully they'll be able to help you

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
June 23, 2019

Hi

This is a user forum. Please contact Customer Care here: Contact Customer Care . There is a chat icon in the lower right.

~ Jane

V
vladimer castañetoAuthor
Participant
June 23, 2019

I already did. as metion above.  thats what i mean by support. thank you so much for the help

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