My Acrobat DC is not working even though I bought it

Forum|Forum|6 years ago
December 27, 2019
2 replies
272 views

My Acrobat DC is not working even though I bought it a few montbs ago for a year

Now it's saying enter activation- I have no idea where that resides now

can't start a new trial- it's a mess any ideas out there

Activation

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Nancy OShea

Community Expert

Acrobat Pro DC costs US $14.99/month for a 1 year subscription. Can you please log-in to your Adobe account to confirm your plan is active and payment details are current?

https://account.adobe.com/plans

If all is as it should be, see this related help article.

Purchased Creative Cloud apps appear as trial versions

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Nancy O'Shea— Product User & Community Expert

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Acrobat Pro DC is it? Was it a subscription product, or a perpetual license? Please share the exact message you get, in full.

Purchased Creative Cloud apps appear as trial versions

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