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H
HariP
Participant
November 23, 2014
Answered

My Adobe acrobat X Pro does not respond after a minute I open up a pdf file

  • November 23, 2014
  • 2 replies
  • 495 views

I recently have installed Adobe Master Suite CS6 Collection. My Adobe acrobat X Pro does not respond after a minute I open up a pdf file. This happens every time when open a new pdf file. My operating system is Windows 7 pro ( Lenovo-64 bits). Any suggestions would be appreciated !!

    This topic has been closed for replies.
    Correct answer Mylenium

    Without more detailed system info and crash logs as well as details about your PDFs nobody can really tell you anything. Presumably it checks for some online stuff and freezes due to connection issues, but then again this could just as well be hardware acceleration crashing due to flaky graphics drivers as it could be a gigazillion other things like incompatible printers and whatnot. Impossible to tell with so little information at hand.

    Mylenium

    2 replies

    H
    HariPAuthor
    Participant
    November 24, 2014

    Mylenium

    Thank you for the suggestions.

    I checked the WIndows log files. It reported the following error:

    ---------------

    The program Acrobat.exe version 10.1.1.33 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: 4770

    Start Time: 01d0079a09bba381

    Termination Time: 13

    Application Path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe

    Report Id: 4f145db6-7391-11e4-8fc1-005056c00001

    ------------------

    I ran for the memory diagnostics as it showed the error with video card error. My NVDIA graphics card is not working properly. Do you think that could be a problem?I am running on Windows 7 64 bit computer. It also complains about the incompatibility with 64 bits.

    Thank you.

    Mylenium
    MyleniumCorrect answer
    Legend
    November 23, 2014

    Without more detailed system info and crash logs as well as details about your PDFs nobody can really tell you anything. Presumably it checks for some online stuff and freezes due to connection issues, but then again this could just as well be hardware acceleration crashing due to flaky graphics drivers as it could be a gigazillion other things like incompatible printers and whatnot. Impossible to tell with so little information at hand.

    Mylenium

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