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sarahr71853657
sarahr71853657
Participant
September 14, 2018
Answered

My Adobe CC doesn't show there is an update for Adobe XD

  • September 14, 2018
  • 1 reply
  • 1129 views

Hi,

I have an old version of Adobe XD 2.0.32.10 but CC doesn't show me that there is an update available so I cannot install the update.

Can you help me please?

Thanks you,

Sarah

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks for the update, Sarah.  It looks like you may be facing other difficulties as the version of Creative Cloud Sync is also out of date.

I would recommend you uninstall the Adobe Creative Cloud desktop application by using the uninstaller available at Uninstall the Adobe Creative Cloud desktop application .   You can then reinstall the Creative Cloud desktop app by following the steps listed in Learn how to download your Adobe Creative Cloud apps .  Once the updated Adobe Creative Cloud desktop application is installed, then please update Adobe XD.

If you continue to not see updates for Adobe XD, then please uninstall Adobe XD by using the steps listed in Uninstall or remove Creative Cloud apps .  You can then reinstall Adobe XD through the Creative Cloud desktop app.  The Creative Cloud desktop app will install the latest version of Adobe XD as part of the installation process.

Please update this public forum discussion if you have any questions or encounter any new errors, Sarah.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 14, 2018

Sarahr71853657, what version of macOS are you attempting to install the Adobe XD update on?  What happens when you click on the three white dots in the top right-hand corner of the Creative Cloud desktop app and select Check for Update?

sarahr44883864
sarahr44883864
Participant
September 16, 2018

Hi Jeff,

I'm trying to update it on High Sierra 10.13.6

When I check for updates, it says XD is up-to-date.

Greetings,

Sarah

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
September 17, 2018

Thanks for the update, Sarah.  It looks like you may be facing other difficulties as the version of Creative Cloud Sync is also out of date.

I would recommend you uninstall the Adobe Creative Cloud desktop application by using the uninstaller available at Uninstall the Adobe Creative Cloud desktop application .   You can then reinstall the Creative Cloud desktop app by following the steps listed in Learn how to download your Adobe Creative Cloud apps .  Once the updated Adobe Creative Cloud desktop application is installed, then please update Adobe XD.

If you continue to not see updates for Adobe XD, then please uninstall Adobe XD by using the steps listed in Uninstall or remove Creative Cloud apps .  You can then reinstall Adobe XD through the Creative Cloud desktop app.  The Creative Cloud desktop app will install the latest version of Adobe XD as part of the installation process.

Please update this public forum discussion if you have any questions or encounter any new errors, Sarah.

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