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A
alyssa_0391
Participant
August 12, 2025
Answered

My Adobe downloads folder was deleted and I am unable to access my old Adobe account

  • August 12, 2025
  • 1 reply
  • 287 views

I was using Adobe photoshop and indesign for university but am no longer attending so I lost access to my account, I have little space on my computer, tried using the cleaner tool on my mac but recieved errors of the appliction not responding.  After looking further I am missing at least one of my adobe folders, Adobe Download, and it is not appearing under my Time Machine backups. Is there anything I can do manually to uninstall adobe?

Correct answer alyssa_0391

uninstall the cc desktop app using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


Thank you, I was able to get help from the university and then use the uninstaller correctly. I appreciate all of your support!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 12, 2025

you can use the cleaner.   but what are you trying to uninstall?

    A
    alyssa_0391Author
    Participant
    August 12, 2025

    Thank you but as I stated the cleaner does not respond, I get the spinning color wheel every time I try. It won't let me past the agreements page. I am trying to uninstall the entire adobe creative cloud my apologies for not including that.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 12, 2025

    did you use the uninstaller?

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