Skip to main content
M
margowithac
Participant
December 21, 2015
Answered

My Adobe ID account says that I only have a free subscription, even though I paid for a full subscription.

  • December 21, 2015
  • 1 reply
  • 623 views

In October I paid for an 'Adobe Creative Cloud Subscription Student for 1 year' and got an activation key to use it. Recently I had some trouble with my hard drive and had to reinstall everything on my laptop. When trying to reinstall Creative Cloud on https://creative.adobe.com/educard/wah it told me that I had already used my code, which I did in October before my hard drive broke down. So I thought I could just download Creative Cloud and everything would be okay, but I got the message that I could only use the trials, because no subscription was found. I then looked on accounts.adobe.com and saw that on there it also said that I only have a Free Creative Cloud Subscription. I only have 1 account, so I am definitely using the right one.

What can I do to use my actual subscription again instead of just the trials?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

I have checked your account and the CC membership under this Adobe ID is suspended.


You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Regards,

Sheena

1 reply

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
December 21, 2015

Hi,

I have checked your account and the CC membership under this Adobe ID is suspended.


You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Regards,

Sheena

T
Timothy2639959706qm
Participant
October 3, 2022

Hi, how can I re-connect? The account may have been channeled through my employer, the University of Auckland, New Zealand. I have recently retired from there. However, I have a personal automatic payment set up, and it have been operating fine for years. Thanks, Tim

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 3, 2022

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices