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G
G_E_L
Participant
September 14, 2014
Question

My Applications manager won't install update

  • September 14, 2014
  • 1 reply
  • 137 views

My Creative Cloud Applications manager asks to install a new update, i give permission and it downloads until it reaches 99% and then it crashes and wont reopen for awhile. when it does reopen it asks for the update again. Have tried several times. has anyone got a solution?

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1 reply

Rave
Rave
Participating Frequently
September 27, 2014

Hi senpai_99,

Please close all the Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:

  1. Please navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
  2. Please go to C/User/User Name/App date/Local/Adobe/OOBE and rename it to OOBE.old
  3. Log to to CC desktop: https://creative.adobe.com/products/creative-cloud and run as admin to install it.

If still the same error then please enable hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8-a.html and try to install again from hidden admin account.

Please review the log : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if still the error persists.

Regards,

Rave

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