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TT1188
TT1188
Participant
July 31, 2018
Answered

My case number is closed before my problem was addressed?

  • July 31, 2018
  • 2 replies
  • 490 views

My case number is closed before my problem was addressed? The CC icon on the menu bar stopped working many weeks ago. It is giving the following problem. See below. Repair does not work. I had to quit every time.

They told me to download and install the new Desktop app. I did it several times but it would not install. Keep crashing as soon as I enter my PW. Then they closed my case without a solution.

CC subscription is not coming with good support! Since they get their money monthly, they do not seem to have any incentive to update and improve their software. Simple software like the desktop app seems to have collapsed.

Is there a solution for this, please?

Thank you very much,

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 1, 2018

TT1188, sorry you continue to face errors using the Adobe Creative Cloud desktop application.  Please implement the suggestions offered by Kglad in message #1 of this public forum discussion as these steps typically resolve the error.

Could you also please update this discussion with the case number of your interaction with our support team?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 1, 2018

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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