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petronilleb
Participant
May 8, 2014
Answered

My CC manager says the Apps are installed but they are definitely not!

  • May 8, 2014
  • 1 reply
  • 272 views

My CC manager says the Apps are installed but they are definitely not! what can I do to install them for real? I can't find any "uninstall button" to relaunch the download afterward, as the Apps are not in my Application folder. (Mac)

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    Correct answer Ratandeep Arora

    HI petronilleb

    Please follow the article: CC desktop lists applications as "Up to Date" when not installed to resolve your issue.

    Let us know for further query.

    Regards,

    Ratandeep Arora

    1 reply

    Ratandeep Arora
    Ratandeep AroraCorrect answer
    Participating Frequently
    May 8, 2014

    HI petronilleb

    Please follow the article: CC desktop lists applications as "Up to Date" when not installed to resolve your issue.

    Let us know for further query.

    Regards,

    Ratandeep Arora

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    petronillebAuthor
    Participant
    May 9, 2014

    Thank you for your help. After trying the 3 solutions I finally had the apps installed. But Acrobat Pro still appears as installed, but it's not. So I download the app from an other website to get a trial version. How can I finalize the installation? where can I get my Serial number?

    Thank you

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