My computer crash and i need to move my license to a new computer. I dont have access to the old computer anymore

Forum|Forum|10 years ago
March 9, 2016
2 replies
1311 views

How can a deactivate my license from my old computer and activated in my new computer, without having access to the old computer?

This topic has been closed for replies.

Correct answer Bani Verma

If you have a purchased license for Adobe Acrobat, then use the serial number while installation.

Also now which version of Adobe Acrobat Professional you are trying to install?

Click here to Download Pro or Standard versions of Acrobat DC, XI, or X

Bani Verma

Legend

Hi Pedrog64359900,

We'll be happy to assist you, but before that we need to know some more information like,

Which Adobe product you have purchased ?

What is the exact error code/message if you are getting any?

What operating system you are using with the version?

Till then please refer to the below links for help:

Learn to activate or deactivate Adobe applications

Sign in and sign out to activate Creative Cloud apps

A

Anonymous

Hi Bani,

Thanks for getting back to me. I was trying to install Adobe acrobat 9 on a mac but then figure out there is no installer for it. So now I’m trying to install acrobat professional. I’m able to download it but when I try to install the dmg file it doesn’t do anything or ask for my key.

OS X El Capitan

Version 10.11.3

Thanks and let me know,

PG

Bani VermaCorrect answer

Legend

If you have a purchased license for Adobe Acrobat, then use the serial number while installation.

Also now which version of Adobe Acrobat Professional you are trying to install?

Click here to Download Pro or Standard versions of Acrobat DC, XI, or X

F

fox1999

Participant

I have the same problem

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