Now I am trying without success to get my adobe apps downloaded to my repaired computer. I've tried downloading the Adobe Creative Cloud Desktop app, but I get a message in Japanese that a problem has arisen. What is the problem? And can I get an English version of Adobe support even though I live in Yokohama?
I have been a cloud member for over two years. Why am I now suddenly having problem downloading?
Hi
Did you use migrating tool or something in order to recover your data from broken computer to repaired one? It might have broken your licence information about Adobe apps.
You should use CC Cleaner Tool to get rid of broken information from your computer before installing. Please see the link below
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
In addition, to make sure of your successful installation, You'd better to delete all files and folders of Adobe apps manually. Please check out the page below to know where those are in your Mac.
Delete previously installed application files (Mac OS X)
I am sorry but we cannot provide you with English version of Adobe support in Japan.
Regards,
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