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Heather Bashow
Participant
February 10, 2016
Question

My computer crashed - I need to be IN TOUCH WITH AN ACTUAL PERSON TO DEACTIVATE CS6!

  • February 10, 2016
  • 2 replies
  • 1329 views

With the price of this program, the lack of ability to get in touch with someone who can deactivate on a crashed computer is pathetic... the worst ever. You SHOULD be able to deactivate it from your account!!! Anyone who can help, it would be appreciated. Thanks.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 12, 2025

    Update:

    Adobe Support no longer resets activations.

    Ned Murphy
    Ned Murphy
    Legend
    February 10, 2016

    You need to contact Adobe Support thru chat and ask them to reset your activations.  Phone support will not assist. Discussing any other topic with chat is likely to end up with you being directed back to the forums.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    H
    Heather BashowAuthor
    Participant
    February 10, 2016

    OMG Ned Murphy... you are a saint!!!  Thank you so much!!  I just used the chat and the activations are reset. I can't thank you enough - this frustrated me all day yesterday, and kept me awake most of the night. I'm going back to bed!!!!

    xoxox Heather

    Ned Murphy
    Ned Murphy
    Legend
    February 10, 2016

    You're welcome Heather

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