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bocasmelody
bocasmelody
Known Participant
June 23, 2015
Answered

My computer crashed so I could not deactivate my CS5.5. Now I cannot activate it after downloading on my new computer. Adobe makes it nearly impossible to get help with this. Does anybody know who I can contact?

  • June 23, 2015
  • 2 replies
  • 810 views

My computer crashed so I could not deactivate my CS5.5. Now I cannot activate it after downloading on my new computer. Adobe makes it nearly impossible to get help with this. Does anybody know who I can contact?

    This topic has been closed for replies.
    Correct answer kglad

    there's no way for you to reset your activation count.

    2 replies

    T
    Tulane91
    Participating Frequently
    May 20, 2024

    Like the user before me, my computer has crashed twice and both times I had to do a clean install so I cannot revert back to do a deactivation. Unfortunately Adobe is now complaining that my activation limit is reached. I can't find help other than Adobe Virtual Assistant and that went nowhere. Where can I go to get help? Thank you.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 20, 2024

    there's no way for you to reset your activation count.

    T
    Tulane91
    Participating Frequently
    May 20, 2024

    Are you saying Adobe will not even try to help me reset my account? This doesn't seem too helpful. There must be a way for Adobe to resolve this issue as there are quite a few people with this issue.

    Thank you,

    Tulane91

    Ned Murphy
    Ned Murphy
    Legend
    June 23, 2015

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option - ask them to reset your activations (nothing else or they might deny helping)...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    bocasmelody
    bocasmelodyAuthor
    Known Participant
    June 23, 2015

    That's interesting because when I went there awhile ago, the chat option wasn't showing. Thanks! 

    From: Ned Murphy <forums_noreply@adobe.com>

    To: Melody Burt <bocasmelody@yahoo.com>

    Sent: Monday, June 22, 2015 8:42 PM

    Subject: My computer crashed so I could not deactivate my CS5.5. Now I cannot activate it after downloading on my new computer. Adobe makes it nearly impossible to get help with this. Does anybody know who I can contact?

    My computer crashed so I could not deactivate my CS5.5. Now I cannot activate it after downloading on my new computer. Adobe makes it nearly impossible to get help with this. Does anybody know who I can contact?

    created by Ned Murphy in Downloading, Installing, Setting Up - View the full discussionFor the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option - ask them to reset your activations (nothing else or they might deny helping)...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7678919#7678919 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7678919#7678919 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

    Ned Murphy
    Ned Murphy
    Legend
    June 23, 2015

    You're welcome.  It is a quirky page that sets up differently depending on how you approach it - if you are lucky.

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