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FOTOFACES1
Participant
April 25, 2015
Answered

My computer has died and I've had to by a new one. I can no longer access my Creative Cloud serial numbers?

  • April 25, 2015
  • 1 reply
  • 301 views

Hello

My computer has died and I've had to by a new one. I have a creative cloud account registered under my email <Removed by Moderator> for both Photoshop CC and Lightroom 5 which I pay for via Direct Debit.

I no longer have the Creative Cloud app but downloaded both programs to my new iMac. Photoshop works fine but Lightroom is still on trial purchase and asks for serial number. My account page on your site has no record of my CC account and shows no serial number for my purchased products. (It only lists a previous purchase of Lightroom-4)

How can get the serial numbers to my purchased products when they don't appear on my account settings on your website. Do I need to close my account a open a new one?

This topic has been closed for replies.
Correct answer Ratandeep Arora

Hi Make,

Your Creative Cloud applications should not ask you for Serial Number. If they do you can follow the article: Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC to get it fixed.

Let us know if it works or not.

Thanks,

Ratandeep Arora

1 reply

Ratandeep Arora
Ratandeep AroraCorrect answer
Participating Frequently
April 25, 2015

Hi Make,

Your Creative Cloud applications should not ask you for Serial Number. If they do you can follow the article: Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC to get it fixed.

Let us know if it works or not.

Thanks,

Ratandeep Arora

F
FOTOFACES1Author
Participant
April 25, 2015

Hello Ratandeep

I pay £8.57 for my Creative Cloud purchases of both Photoshop CC and

Lightroom-5 via my Barclays Bank Account to Adobe in Ireland. The last

payment was 13 Aprii 2015. Two weeks ago.

Now I have a new computer. I can sign into my Creative Cloud but it says I

have a 'Creative Cloud free account' as I'm using trial versions. I do not

have a redemption code as I must of lost it when my old computer died. I

can get online so that is not an issue.

When I sign in to my account the Creative Cloud products do not appear

under my purchases so I cannot view serial numbers or change the credit

card I pay with. It seems that your website and my account section do not

know I am making regular monthly payments for CC.

If you check I am actually making the payments as I describe can you please

let me have my serial numbers.

MANY THANKS

Mike

On Saturday, April 25, 2015, Ratandeep Arora <forums_noreply@adobe.com>

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