My computer was formatted, I lost Adobe Illustrator, Photoshop, etc and I don't have my license code.

Question

Windows 7 PC.License (CS6) bought and installed. My work computer was reformatted by the I.T department and I sub-sequentially lost all my programs. I don't have the license code. Is there any way of retrieving the license and re-downloading?Please help as I urgently need to use Illustrator and Photoshop for  work purposes.

kglad · Accepted Answer

you need your serial number. if you purchased from or registered with adobe, you may find it by checking your account, Adobe ID

you can get the installation files.

Downloadable installation files available:

Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

window using the Lightroom 3 link to see those 'Important Instructions'.

Pattie-F · Answer

Hazel,Installation rules will let you install the software on two computers. If you have already installed the software twice and you don't have access to your previous computer or you upgraded your computer's hardware, replace a hard drive, upgraded your operating system, or reformatted your drive before deactivating your software, you can ask Adobe Support to help you deactivate the software from the machine. Just have your serial number or Adobe ID ready, and then contact support. Then you can install the software from the links above and enter your serial number to re-activate the software.If you need to find your serial number, sign in to your Adobe account. On the Manage Accounts page that appears, all of your registered products and their serial numbers are listed in the Plans & Products section. For more information on locating serial numbers, or on registering a serial number, please see Find a serial number.PattieDownload software here:DownloadsAcrobat: XI, X | 9,8 | 9 standard Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)Captivate: 8 | 7 | 6 | 5Contribute: CS5 | CS4, CS3Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7Photoshop Elements: 13 |12 | 11, 10 | 9,8,7Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web StandardDownloads for older versions Creative Suite CS5.5 | CS5 | CS4 | CS3Acrobat X | 9, 8Photoshop Elements 11, 10 | 9, 8 , 7Premiere Elements 11, 10 | 9Software Download and installation help

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